In this cut-throat world, pleasing your customers is what you need to taste success. However, doing so is not as easy as it seems. It takes a lot of effort, planning, and resources.
Having a dedicated call center setup can help you big time in this regard.
A call center is one resource that can help you enjoy better customer reach; improved sales, high customer satisfaction, and high-end communication in one go. The best part is that you can set-up a call center at a peanut’s cost. It may sound astonishing, it may leave you to dumbfound, and it may force you to believe that we are bluffing. But, it’s 100% true.
Despite its multi-facet help, a call center setup doesn’t demand high upfront costing and can be started from scratch. Yes. It’s absolutely right. And the thing that made it happen is cloud telephony. With the help of this tool, you can start your call center from scratch.
Wondering how it happens? Stay tuned and find out on your own.
Cloud telephony or hosted VoIP is a type of business telephony system that comes with pre-installed telephony components. Though it seems a minor change in the way business comes at your door, it has bought a wave of high-end utility.
You are free from location limitations
When we think of setting up a call center, the first thing that comes in our mind is having a location for your call center. Other than demanding huge investments, there are various operational hurdles that you have to face to have an office space. This was a prime reason why small businesses never thought to have a call center.
Then, cloud telephony happened. This is the best way to have a fully functional remote office. It offers you every tool that you need to run a call center at a location of your choice. The best part is that there is no hardware/software deployment requirement. You need not set-up the telephony system, weave a wire-web and set-up software.
Simple login with your service provider will offer you access to all these utilities at the location of your choice. Your agents can work from the comfort of their home and you don’t have to worry about infrastructure and other related stuff.
You don’t need special equipment
When you decided to install call center software that uses your PSTN-based telephony as a base, you are forced to stay dependent on your landline phone. Your call center will not be functional as soon as you step out from your office as the landline phone system fails to forward the calls on the desired device.
Though some of the PSTN-based PBX systems can forward the calls, this facility is limited. This way if you want to own a call center that will be at your customers’ service 24*7; you have to find something that can work in every situation.
Nothing can match the utility of cloud telephony at this front as it comes with supreme flexibility. It’s compatible to work with all kinds of data-driven devices. This comes as a blessing in two ways. Firstly, you don’t have to purchase a specific type of device. You can start your call center with your mobile phone or laptop.
Secondly, you can transfer the calls on any device and upkeep your promise of being at your customers’ service around the clock.
You don’t have to hire a whole team of call center agents
The next thing that gives serious headaches to any future call center owner is the need to have a whole army of call center agents deployed at customers’ service. Though it was true when call center set-up was done using the PSTN-based telephony, it holds no value in the era of cloud telephony.
Cloud telephony comes with high-end automation. Various menial operations like call transferring, call recording, and reporting & analysis can be done without asking for any human intervention. You don’t have to hire specific professionals for those jobs. All of this can be done automatically.
Then you have IVR or Interactive Voice Response by your side. This is not a mere telephony feature. It is a way to offer impeccable customer service. By using this feature, you can easily resolve half of your customers’ queries without even having a dedicated agent for them.
You can use pre-set responses of most-asked queries and help your customers to get the right answer. It also helps customers to reach the right destination without any added assistance. So, you don’t have to hire a full army of agents to answer every query and you can use any work from home monitoring software to monitor the leads
Call center set-up is a cakewalk
When you have the right kind of resources by your side, things become easier than you can ever think. On the same note, having cloud telephony ensures that you don’t have to spend a lot of money, hire a whole army of agents, and own specific equipment. You can start from scratch and still operate in full swing.